Return Policy
Last Updated:
Our Quality Commitment
At Tholmrex, we are committed to delivering high-quality business card printing services that meet your expectations. We stand behind the quality of our work and strive for complete customer satisfaction with every order placed at tholmrex.ddd.
Custom Printed Products
Business cards are custom-printed products made specifically for each customer based on their unique designs and specifications. Due to the personalized nature of our printing services, we have specific policies regarding returns and refunds.
Eligible Returns
We accept returns and provide replacements or refunds in the following circumstances:
- Manufacturing defects or printing errors caused by Tholmrex
- Products damaged during shipping or delivery
- Incorrect products shipped due to our error
- Significant quality issues that deviate from approved proofs
- Missing items or incomplete orders
Non-Eligible Returns
We cannot accept returns or provide refunds for:
- Errors in the design files provided by you, including typos or incorrect information
- Issues that were present in the proof you approved before printing
- Minor color variations between digital proofs and printed products
- Normal printing variations within industry standards
- Change of mind or buyer's remorse after receiving correctly printed cards
- Dissatisfaction with your own design choices or layout decisions
Return Process
If you believe your order qualifies for a return under our policy, please follow these steps:
Step 1: Contact Us
Contact Tholmrex within 7 days of receiving your order. Reach us by email at privacy@tholmrex.world or call +1 416-868-6937. Provide your order number and detailed description of the issue.
Step 2: Provide Documentation
Send clear photographs or scans showing the defect or issue. This helps us assess the problem quickly and determine the appropriate solution for your situation.
Step 3: Review
Our quality team will review your claim within 2 business days. We will contact you to discuss the issue and determine if it qualifies for a replacement or refund under our return policy.
Step 4: Resolution
If approved, we will arrange for a replacement order at no additional cost or process a full refund to your original payment method. Replacement orders are prioritized for fastest possible turnaround.
Importance of Proof Approval
The proof approval process is critical. When you approve a proof, you are confirming that all text, images, colors, and layout are correct. Please review proofs carefully before approval, as we cannot accept returns for issues present in approved proofs.
Quality Standards
We adhere to industry-standard printing tolerances. Minor variations in color, cutting, and alignment are normal in professional printing and do not constitute defects. We allow a quantity variance of plus or minus five percent on all orders.
Damaged Shipments
Inspect your order immediately upon delivery. If the packaging appears damaged, note this when accepting delivery. Contact us within 48 hours if you discover damage to the products inside. We will work with the shipping carrier to resolve the issue promptly.
Replacement Orders
For approved returns due to our error, we will reprint your business cards at no charge using the correct specifications. Replacement orders typically ship within 1-2 business days and receive priority handling throughout production.
Refunds
Approved refunds are processed to the original payment method within 5-7 business days. You will receive confirmation once the refund has been initiated. Please allow additional time for your financial institution to process the refund.
Reorders and File Storage
We store your design files for a limited time to facilitate easy reordering. If you need to make changes to an existing design or order additional quantities, contact us to discuss your needs and pricing for reorders.
Customer Satisfaction
Your satisfaction is important to us at Tholmrex. If you have concerns about your order that may not be covered by this return policy, please contact us. We will work with you to find a fair solution whenever possible.
Contact Information
For return requests or questions about this policy, please contact Tholmrex:
- Email: privacy@tholmrex.world
- Phone: +1 416-868-6937
- Address: 290 Bremner Blvd, Toronto, ON M5V 3L9, Canada